Cassie Holmes Art
Privacy Policy
This Policy was last reviewed and updated on: 24 May 2024
Privacy Policy
Cassie Holmes Art values and respects the privacy of the people we deal with. Cassie Holmes Art is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information when you visit or make a purchase from our website.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● name;
● billing address and shipping address if purchasing a product from this site;
● payment information;
● email address;
● phone number.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a Cassie Holmes Art event;
● subscribe to our mailing list;
● purchase a product from us.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with information or services that you request from us;
● process your payment information;
● provide you with invoices and/or order confirmations;
● arranging shipping of products to you;
● communicate with you;
● screen our orders for potential risk or fraud;
● in line with preferences you have shared with us, deliver to you a more personalised experience and service offering.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● payment facilities.
How do we protect your personal information?
Cassie Holmes Art will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● having robust database / records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide products/services to you.
Sharing Personal Information
We share personal information with service providers to help us provide services and fulfill our contracts with you, as described above. For example:
● We use Squarespace to power our online store. You can read more about how Squarespace uses your personal information here: https://www.squarespace.com/privacy
● We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we received, or to otherwise protect our rights.
● We use PayPal and Stripe for payment methods. You can read more about how they use your personal information here; https://www.paypal.com/us/legalhub/privacy-full and https://stripe.com/au/privacy .
Online activity
Cookies
The Cassie Holmes Art website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Cassie Holmes Art website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en
Direct marketing
We may send you direct marketing communications and information about our products, services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Cassie Holmes Art will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 days. We will deal with such a request by following the procedure outlined below:
● email Cassie Holmes Art to advise of the change
● Cassie Holmes Art will reply to your email once the update has been made.
Links to third party sites
Cassie Holmes Art website at times may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party
providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Cassie Holmes Art handles, processes or manages your personal information, please contact Cassie Holmes Art through the Contact page above. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 5 days for Cassie Holmes Art to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Cassie Holmes Art’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Contact Cassie Holmes Art through the Contact page above.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.